Privacy Policy

Last updated: 6th July 2026

Haven Heating ("we", "us", "our") is committed to protecting your privacy. This policy explains what information we collect when you use this website, how we use it, and your rights in relation to it.

Who We Are

Haven Heating is a Gas Safe registered plumbing and heating company based in Pembrokeshire, Wales. You can contact us at info@haven-heating.co.uk or 07720 681703 with any questions about this policy or your data.

Information We Collect

We collect information in the following ways:

• Enquiry & Contact Forms: When you submit a form on this website (including on our Contact page or a Service page), we collect the details you provide — typically your name, email address, phone number, the service you're enquiring about, and your message.
• Website Analytics: With your consent, we use Google Analytics to understand how visitors use this website, such as which pages are viewed and how visitors found the site. This helps us improve the website over time.

How We Use Your Information

We use the information collected through our forms solely to respond to your enquiry, provide a quote, or arrange the work you've requested. We do not sell, rent, or share your personal information with third parties for marketing purposes.

Enquiries submitted through our contact and service page forms are sent directly to our business email address and are not stored in any separate database on this website.

Cookies & Google Analytics

This website uses cookies. A cookie banner is shown on your first visit, allowing you to accept or decline non-essential cookies.

If you accept, we use Google Analytics to collect anonymised information about how visitors use our website, such as pages visited, time spent on site, and general location (town or city level). This data is processed by Google and helps us understand and improve our website. No analytics cookies are set unless you actively accept them.

If you decline, no Google Analytics cookies will be set, and no analytics data will be collected during your visit.

You can find out more about how Google uses data from websites using their services at policies.google.com/technologies/partner-sites.

Spam Protection

Our contact and enquiry forms include basic anti-spam measures (such as hidden fields and timing checks) to help prevent automated bot submissions. These measures do not collect any additional personal information beyond what you submit in the visible form fields.

How Long We Keep Your Information

Enquiry information is kept only as long as necessary to respond to your enquiry, provide a quote, or complete any work agreed with you, and to meet any legal or accounting obligations after that.

Your Rights

Under UK data protection law, you have the right to:

• Ask what personal information we hold about you
• Ask us to correct any inaccurate information
• Ask us to delete your information, where we're not required to keep it for legal reasons
• Withdraw your consent to analytics cookies at any time by clearing your browser's cookies for this site

To exercise any of these rights, please contact us at info@haven-heating.co.uk.

Changes To This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date at the top.

Contact Us

If you have any questions about this privacy policy or how we handle your information, please get in touch at info@haven-heating.co.uk or 07720 681703.